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Overnight Customer Care Agent – Nashville, TN 

First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time.

If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 24/7, 365 days a year and our agents must have open availability including nights, weekends and holidays from 9:30 pm to 8 am. 

 

What You’ll Do: 

  • Manage mostly inbound calls for current and potential customers 
  • Answer questions about our products and services, take payments and offer outstanding customer support
  • Verify and update customer account information as necessary
  • Meet daily, monthly and quarterly metrics based off of customer service-related measures
  • Identify and escalate customer calls with complex issues 
  • Work cross-functionally with internal teams to ensure a seamless customer experience  
  • Happily complete other responsibilities assigned

 

What We’re Looking For: 

  • High School Graduate or equivalent (some higher education preferred)
  • 2+ years of experience in a service-related field (call center preferred)
  • Must show a “Happy to Help” attitude at all times 
  • Excellent communication skills in-person and over-the-phone
  • Well versed in Microsoft Office, and Google Suite 
  • Quick to change and willing to ask questions rather than wait to be instructed
  • Incredible with time management and organizing yourself 
  • Ability to retain a large amount of information at once 

 

Benefits We Offer: Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include: 

  • Pay starts at $15 an hour
  • 100% company-paid health insurance
  • 401k with 5% company match 
  • Student Loan Repayment Plan 
  • Fooda weekly and food trucks every Friday 
  • On-site gym and weekly yoga class 
  • Generous PTO plan including a Paid Birthday holiday
  • And more!

 


Apply Now!




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