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Customer Retention Agent

If you have great people skills, an outgoing personality and a goal-oriented attitude, we have the perfect job to put all of your skills to work. Our Customer Retention Agents specialize in turning our existing customers into repeat customers. You’ll do this by making and taking calls in a courteous manner and providing helpful, informative information on payment options. All of our agents receive ongoing training, mentorship, and a rewarding work environment with benefits that are second to none. Apply today and put your skills to work with us.

Founded in 1996, Advance Financial is a leading multi-state fintech company based in Nashville, Tennessee. With more than 100 stores in Tennessee and more than 1,100 employees, the family-owned and operated company is aggressively investing in the expansion of its market presence. In keeping with its vision of a world-class customer experience, Advance Financial is delivering instant lending decisions and brick-and-mortar money services 24/7/365. In 2018, the company was named to the Inc. 5000 list of the fastest-growing private companies in the country for the seventh year in a row and it is rated A+ by the Better Business Bureau. The Nashville Business Journal also named Advance Financial as 2018’s fourth fastest growing company in the Nashville market, and Forbes included the company on its 2018 list of Best Employers for New Graduates. For more information visit https://www.af247.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Displays a cheerful and positive attitude
  • Is committed to providing an excellent customer experience
  • Conduct outbound reminder calls and assist customers with payment options over the phone or in store
  • Complies with all state and federal laws governing the financial services industry
  • Meet performance standards for contact rate, promise to pay kept rate, total dollars collected and other productivity measures
  • Treats customers and co-workers with dignity and respect
  • Participates in on-going learning and development
  • Ability to use a computer keyboard for typing and numeric data entry
  • Performs all other duties as assigned

QUALIFICATIONS

  • Minimum High School Education
  • Some higher education preferred
  • Minimum 2 years’ experience in a service related field
  • Call Center Customer Service Experience preferred
  • Computer keyboard proficiency required
  • Must be high energy
  • Must understand and meet the demands of a customer focused call center environment
  • Must be dedicated to the work ethic and employment philosophy of an at will employer.
  • Must work independently, manage multiple projects and produce timely and effective results
  • Must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information.
  • Must have working knowledge of Excel and other MS Office products
  • Excellent verbal communications skills both in person and over the telephone
  • Excellence with attendance, attitude and teamwork, knowledge, sales conversions, exceptional audits, and overall customer service skills
  • Excellent customer service skills
  • Detail Orientation
  • Ability to multi-task

Perks and Benefits

  • Starting at $15.00 an hour
  • Full comprehensive benefits package
  • Paid time off to volunteer in the community
  • Team outings
  • Student Loan Reimbursement Plan
  • And much, much, more

Apply Now!




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